Kaity Walton
Oreland,PA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Gypsy Blu and Bruno's Restaurant. Proven ability to multitask effectively while maintaining a warm and welcoming atmosphere. Skilled in phone etiquette and fostering positive guest experiences, ensuring satisfaction and loyalty. Committed to excellence in every interaction.
Overview
3
3
years of professional experience
Work History
Hostess
Gypsy Blu
05.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Bruno's Restaurant
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Wrote orders, wrote bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist and Floor Assistant
Gary Charles & Associates
Philadelphia, PA
11.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Criminal Justice And Psychology
West Chester University of Pennsylvania
West Chester, PA05-2028
High School Diploma -
Springfield Township High School
Erdenheim, PA06-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Accomplishments
- National Honor Society
- National Society of High School Scholars
- High School Yearbook Editor
- Principal's Honor Roll 9-12
Timeline
Hostess
Gypsy Blu
05.2025 - Current
Receptionist and Floor Assistant
Gary Charles & Associates
11.2023 - 08.2024
Server
Bruno's Restaurant
02.2022 - Current
Bachelor of Science - Criminal Justice And Psychology
West Chester University of Pennsylvania
High School Diploma -
Springfield Township High School