Summary
Overview
Work History
Education
Timeline
Generic

Kaiya Brooks

Indianapolis,IN

Summary

Enthusiastic and customer-focused professional with 6 years of experience delivering high-quality service in fast-paced environments. Proven ability to resolve customer inquiries, complaints, and issues with patience and efficiency while maintaining a positive brand image. Skilled in verbal and written communication, problem-solving, and multitasking across phone, email, and in-person interactions. Recognized for a strong work ethic, attention to detail, and a commitment to exceeding customer expectations and building loyalty.

Overview

6
6
years of professional experience

Work History

Member Advocate

Welltransnemt
Indianapolis, IN
01.2025 - Current

As a Member Advocate, you serve as a dedicated point of contact for members, ensuring their needs are heard, understood, and resolved efficiently. Your role focuses on delivering exceptional service, helping members navigate systems or services, and supporting them through complex or sensitive issues. You act as the voice of the member while upholding organizational standards and policies.

Home Help Aide

Help at home
Indianapolis, IN
07.2024 - 03.2025

As a Home Health Aide, you provide essential personal care and daily living assistance to clients in their homes, helping them maintain comfort, dignity, and independence. You work under the supervision of healthcare professionals to support individuals who are elderly, disabled, chronically ill, or recovering from illness or surgery.

Cashier

Kroger
Indianapolis, IN
04.2022 - 07.2024

As a Kroger Cashier, you will be the face of the store, providing fast, friendly, and accurate checkout service. You’ll assist customers with purchases, handle transactions efficiently, and ensure a positive shopping experience in a clean and organized work area.

Crew

McDonald’s
Indianapolis
05.2019 - 03.2022

As a McDonald’s Crew Member, you will be part of a team delivering exceptional customer service and high-quality food in a fast-paced, friendly environment. Your responsibilities may include preparing food, taking orders, handling payments, and maintaining cleanliness throughout the restaurant.

Education

High School Diploma -

Connection Academy
05-2023

Timeline

Member Advocate

Welltransnemt
01.2025 - Current

Home Help Aide

Help at home
07.2024 - 03.2025

Cashier

Kroger
04.2022 - 07.2024

Crew

McDonald’s
05.2019 - 03.2022

High School Diploma -

Connection Academy
Kaiya Brooks