Kaiya Pino
Houston
Summary
Dedicated professional skilled in client relations, appointment scheduling, and financial processing. Proven ability to create welcoming environments and manage reservations efficiently.
Overview
1
1
year of professional experience
Work History
Receptionist
Studio BE
Houston
11.2024 - 12.2025
- Greeted clients warmly and directed them to appropriate services.
- Managed incoming calls and scheduled appointments efficiently.
- Maintained clean and organized reception area for a welcoming environment.
- Assisted with client check-in and check-out processes smoothly.
- Handled client inquiries and provided information about services offered.
- Collaborated with team members to ensure seamless daily operations.
- Processed payments and maintained accurate financial records.
- Utilized scheduling software to coordinate bookings effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Restaurant Hostess
Katz's
Houston
08.2024 - 11.2024
- Greeted and seated guests promptly in high-volume dining environment.
- Managed reservations and waitlists using restaurant management software.
- Collaborated with servers to ensure smooth dining experiences for guests.
- Provided menu information and answered guest inquiries effectively.
- Maintained cleanliness and organization of entrance and waiting areas.
- Handled guest complaints professionally to enhance overall satisfaction experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
High School Diploma -
Village High School
Houston 05-2021
Some College (No Degree) - Nursing
Texas Woman's University
Denton, TXSome College (No Degree) - Nursing
University of Texas Medical Branch
GalvestonSkills
- Client relations
- Appointment scheduling
- Reservation management
- Financial processing
- Scheduling software
- Customer service
Timeline
Receptionist
Studio BE
11.2024 - 12.2025
Restaurant Hostess
Katz's
08.2024 - 11.2024
High School Diploma -
Village High School
Some College (No Degree) - Nursing
Texas Woman's University
Some College (No Degree) - Nursing
University of Texas Medical Branch