KaJena Boykin
Dayton,OH
Summary
Dynamic professional with extensive experience in store operations at Dollar General, excelling in customer service and cash handling. Proven track record in training staff and enhancing inventory management, resulting in improved sales performance. Strong relationship-building skills complemented by a commitment to dietary compliance and food safety standards.
Overview
9
9
years of professional experience
Work History
Lead Key Holder
Dollar General
08.2020 - 11.2023
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new key holders in customer service excellence and operational efficiency.
- Managed cash handling processes, including deposits and register reconciliation, enhancing financial accuracy.
- Led inventory management initiatives, optimizing stock levels to meet customer demand effectively.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
- Coordinated merchandising efforts to maintain appealing product displays that drive sales performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Managed daily opening and closing procedures to ensure store readiness.
- Trained and mentored new staff on sales techniques and customer service standards.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Dietary Aide
Grace Brethren Village
11.2018 - 08.2020
- Prepared and served nutritious meals according to dietary guidelines.
- Assisted with meal planning, ensuring compliance with resident dietary restrictions.
- Maintained cleanliness of kitchen and dining areas to uphold health standards.
- Collaborated with kitchen staff to streamline food preparation processes.
- Served meals to residents in accordance with established schedules and dietary procedures.
Cashier
Rite Aid
03.2015 - 09.2018
- Processed transactions accurately using POS systems to ensure efficient customer service.
- Managed cash register, balancing cash drawers at the beginning and end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Resolved customer complaints effectively, fostering loyalty and repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
GED -
WillIam K. Wills
Delaware, OH06-2000
Skills
- Store operations
- Customer service
- Cash handling
- Inventory management
- Staff training
- Complaint resolution
- Dietary compliance
- Food safety standards
- Meal preparation
- Product knowledge
- Time management
- Relationship building
- Team motivation
Timeline
Lead Key Holder
Dollar General
08.2020 - 11.2023
Dietary Aide
Grace Brethren Village
11.2018 - 08.2020
Cashier
Rite Aid
03.2015 - 09.2018
GED -
WillIam K. Wills