Montana Ramsey
Berry,AL
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in team motivation and cash handling accuracy. Proven track record in enhancing store sales through effective merchandising and customer service management. Skilled in staff training and development, fostering a collaborative environment that drives operational efficiency and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Lead Key Holder
Dollar General
- Supervised store operations and ensured compliance with company policies.
- Trained and mentored new team members on customer service standards.
- Managed inventory control processes to maintain optimal stock levels.
- Conducted cash handling procedures, ensuring accuracy during transactions.
- Resolved customer inquiries and complaints to improve satisfaction rates.
- Coordinated daily store activities to achieve operational efficiency.
- Assisted in scheduling staff shifts to ensure adequate coverage during peak hours.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
- Collaborated with management on special projects such as store remodels, inventory audits, and employee training initiatives.
Housekeeper
Embassy Suites
Tuscaloosa, AL
05.2024 - 08.2024
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Assisted in the setup and breakdown of meeting spaces for events and conferences.
- Replenished supplies such as linens, toiletries, and cleaning products efficiently.
- Adhered to safety protocols while using cleaning equipment and chemicals.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Retail Sales Associate
Vape It up Tobacco
Northport, AL
08.2019 - 11.2023
- Assisted customers with product selection and provided detailed information on vape products.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Processed customer transactions efficiently using point-of-sale systems while ensuring compliance with legal regulations.
- Developed product knowledge to educate customers on safe vaping practices and device usage.
Education
High School Diploma -
Northside High School
Northport, AL05.2016
Skills
- Team motivation
- Store operations
- Staff training and development
- Delegation and supervision
- Cash handling accuracy
- Sales leadership
- Performance evaluations
- Promotions and marketing
- Loss prevention strategies
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Training and mentoring
- Team building
- Staff training
- Daily reporting
- Bank deposits
- Front end operations
- Store recovery processes
- Drawer counting
Timeline
Housekeeper
Embassy Suites
05.2024 - 08.2024
Retail Sales Associate
Vape It up Tobacco
08.2019 - 11.2023
Lead Key Holder
Dollar General
High School Diploma -
Northside High School