Kala Downing

• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Monitored and oversaw general cleaning of office in line with company cleanliness standards.

Worked here during college school years, went home for summers.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.

Worked here during the summers when I was home from college. Worked summer 2017 and summer 2018.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Answered incoming phone calls and transferred to staff members or provided requested information.
• Distributed office supplies and files for staff.
• Sorted and organized files, spreadsheets, and reports.
• Helped prepare bills of lading to help forklift drivers load trucks and fulfill orders of wallboard.

First job out of highschool

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Stocked and faced product on shelves.