Kala Griggs
Milnor
Summary
Highly motived. Successful at implementing strategic approaches to provide customer service and production. Always strive for performance excellence in operations and customer care. Successful at working with people in multiple types of setting.
Knowledgeable professional with experience bringing planning and problem-solving abilities. Organized and systematic with natural relationship-building and leadership talents.
Overview
7
7
years of professional experience
2007
2007
years of post-secondary education
Work History
General Manager
Lariat Bar & Grill
Rutland
01.2024 - Current
- Managed daily operations of busy bar and grill establishment.
- Supervised staff to ensure excellent customer service standards.
- Coordinated inventory management and ordering of supplies.
- Setting up events/entertainment.
- Oversaw scheduling to optimize workforce efficiency during peak hours.
- Enforced health and safety regulations in food preparation areas.
- Resolved customer complaints swiftly to enhance guest satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Tracked monthly sales to generate reports for business development planning.
Bartender/server
Lariat Bar & Grill
Rutland
03.2023 - 12.2023
- Maintained cleanliness and organization of bar area during busy shifts.
- Assisted customers with drink selection and provided recommendations.
- Handled cash and processed transactions accurately at the bar.
- Provided excellent customer service to enhance guest experiences at the bar.
Night Shift Manager/Bindery Worker
J&M Printing
Gwinner
07.2018 - 12.2023
- Operated cutting and folding machines for efficient production.
- Assisted in binding and finishing printed materials for client orders.
- Monitored quality control during production to ensure standards were met.
- Packaging orders for shipping.
- Equipment maintenance and upkeep.
- Supervised night shift operations to ensure efficient workflow across production lines.
- Trained new employees on equipment operation and safety protocols in printing facility.
Education
Josefs Cosmetology
Fargo, ND 08.2005 - 04.2006
Sargent Central Public Schools
Forman, NDBusiness School Summer Program
Dickinson College
06.2004 - 07.2004
Business
Governor's School Summer Program
07.2003 - 08.2003
Skills
- Inventory management
- Event coordination
- Staff supervision
- Customer service
- Budget management
- Food safety compliance
- Workflow optimization
- Sales reporting
- Problem solving
- Cash handling
- Equipment maintenance
- Client relations
- Verbal and written communication
- Operations management
- Team player
- Quality control
- Employee training
- Effective communication
- Product costing
- Purchasing
- Recipes and menu planning
References
References available upon request.
Timeline
General Manager
Lariat Bar & Grill
01.2024 - Current
Bartender/server
Lariat Bar & Grill
03.2023 - 12.2023
Night Shift Manager/Bindery Worker
J&M Printing
07.2018 - 12.2023
Josefs Cosmetology
08.2005 - 04.2006
Business School Summer Program
Dickinson College
06.2004 - 07.2004
Business
Governor's School Summer Program
07.2003 - 08.2003
Sargent Central Public Schools
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