Summary
Overview
Work History
Education
Skills
Timeline
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Kala Jackson

Vestavia Hills

Summary

Dynamic professional with extensive experience in client communication and office administration, notably at UAB as a Registered Nurse. Proven ability to enhance patient satisfaction through compassionate care and critical thinking. Skilled in appointment scheduling and database management, consistently achieving high-quality outcomes in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Receptionist

Fringe Hair Studio
01.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.

Bartender, Server

AJs Seafood and Oyster Bar
01.2010 - 01.2022
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Registered Nurse

UAB
05.2011 - 01.2021
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.

Server, Bartender, Manager

Bellinis
01.2004 - 08.2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Science - Nursing

UAB
Birmingham, AL
08-2010

Skills

  • Appointment scheduling
  • Time management
  • Effective communication
  • Sales
  • Multitasking and organization
  • Liquor, wine, and food service
  • Team player
  • Patient care

Timeline

Receptionist

Fringe Hair Studio
01.2025 - Current

Registered Nurse

UAB
05.2011 - 01.2021

Bartender, Server

AJs Seafood and Oyster Bar
01.2010 - 01.2022

Server, Bartender, Manager

Bellinis
01.2004 - 08.2010

Bachelor of Science - Nursing

UAB

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Kala Jackson