Kala Jackson
Vestavia Hills
Summary
Dynamic professional with extensive experience in client communication and office administration, notably at UAB as a Registered Nurse. Proven ability to enhance patient satisfaction through compassionate care and critical thinking. Skilled in appointment scheduling and database management, consistently achieving high-quality outcomes in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Receptionist
Fringe Hair Studio
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Bartender, Server
AJs Seafood and Oyster Bar
01.2010 - 01.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Registered Nurse
UAB
05.2011 - 01.2021
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Server, Bartender, Manager
Bellinis
01.2004 - 08.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Nursing
UAB
Birmingham, AL08-2010
Skills
- Appointment scheduling
- Time management
- Effective communication
- Sales
- Multitasking and organization
- Liquor, wine, and food service
- Team player
- Patient care
Timeline
Receptionist
Fringe Hair Studio
01.2025 - Current
Registered Nurse
UAB
05.2011 - 01.2021
Bartender, Server
AJs Seafood and Oyster Bar
01.2010 - 01.2022
Server, Bartender, Manager
Bellinis
01.2004 - 08.2010
Bachelor of Science - Nursing
UAB
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