Kalea Haile
Chicago,IL
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Salvation Army Adult Rehabilitation Center
Chicago, IL
06.2023 - Current
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Asset Protection Associate
Meijer
Evergreen Park, IL
06.2024 - 10.2024
- Prepared detailed incident reports following any theft or attempted theft.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Provided friendly and professional assistance to employees, visitors and customers.
- Responded to alarms and emergency situations, following protocol to safeguard assets.
Daycare Assistant
Tiny Tots Home Daycare
Chicago, IL
05.2024 - 08.2024
- Assisted children with hygiene tasks, including handwashing and bathroom breaks.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Read aloud and played alphabet games to encourage early literacy.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
Customer Service Cashier
Barraco's Pizza
Chicago, IL
09.2023 - 07.2024
- Greeted customers and provided friendly customer service.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Some College (No Degree) - Clinical Psychology
Southern Illinois University, Edwardsville
Edwardsville, ILSkills
- Scheduling
- Filing
- Research
- Microsoft Excel
- Calendar management
- Presentation preparation
- Office administration
- Verbal communication
- Document preparation
- Data entry documentation
- Customer service
Accomplishments
- National Honors Society
- Teachers assistant
- Johnetta Haley Scholarship
Timeline
Asset Protection Associate
Meijer
06.2024 - 10.2024
Daycare Assistant
Tiny Tots Home Daycare
05.2024 - 08.2024
Customer Service Cashier
Barraco's Pizza
09.2023 - 07.2024
Administrative Assistant
Salvation Army Adult Rehabilitation Center
06.2023 - Current
Some College (No Degree) - Clinical Psychology
Southern Illinois University, Edwardsville
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