Kaleah Blount
Baltimore,MD
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Sales Lead
Express Factory Outlet
02.2022 - Current
- Trained and hired new sales associates providing regular feedback and setting clear expectations.
- Provided great customer service to foster client loyalty and satisfaction
- Provided ongoing support to team members to ensure customer satisfaction and increased sales.
- Used POS system to process sales, returns, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Reviewed the stores performance reports, conversion, and leverage.
Asset Protection Customer Host
Walmart
01.2021 - 01.2022
- Supported loss prevention efforts by identifying trends in theft and reporting findings to management for further action.
- Reduced inventory shrinkage by implementing theft-prevention strategies.
- Maintained an orderly entrance area, ensuring smooth flow of customer traffic while adhering to company guidelines regarding bag checks and receipt validation.
- Provided great customer service, assisting shoppers with questions, concerns, and locating merchandise.
Education
No Degree - Criminal Justice
Towson University
Baltimore, MD06.2026
High School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MD06.2022
Skills
- Stockroom Management
- Sales Planning
- Lead Generation
- Performance Management
- Team Leadership
- Customer Service
- POS Systems
- Cash Handling
- Staff Training and Development
- Merchandise displays
- Stock management
- Opening and closing procedures
Timeline
Sales Lead
Express Factory Outlet
02.2022 - Current
Asset Protection Customer Host
Walmart
01.2021 - 01.2022
No Degree - Criminal Justice
Towson University
High School Diploma -
Parkville High School & Center For Math/Science
Similar Profiles
Heather OrrHeather Orr
Retail Sales Associate at Express Factory OutletRetail Sales Associate at Express Factory Outlet
Ke'Shawn FisherKe'Shawn Fisher
Operations Specialist at Express Factory OutletOperations Specialist at Express Factory Outlet
River HamiltonRiver Hamilton
Sales Associate at Express Factory OutletSales Associate at Express Factory Outlet
Harrison HuffHarrison Huff
Sales Associate at Express Factory OutletSales Associate at Express Factory Outlet
Aaron BlankenshipAaron Blankenship
8th Grade Social Studies Teacher at Baltimore City Schools8th Grade Social Studies Teacher at Baltimore City Schools