Kaleb Albert
Eugene,OR
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
PF Chang's Chinese Bistro
09.2024 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server, Cocktailer, Bartender
Kona Grill
09.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Roadhouse Cinemas
02.2023 - 12.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Contributed to inventory management by monitoring stock levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Veteran Affairs Benefits Processor
Arizona State University, Tempe Campus
08.2021 - 12.2022
- Increased productivity by effectively managing workload and prioritizing tasks.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
- Streamlined data processing workflows, significantly reducing processing times.
Education
Bachelor of Science - Economics
Arizona State University
Tempe, AZ06-2026
Skills
- Strong work ethic
- Exceptional customer service
- Memory retention
- Service prioritization
- Team collaboration
- Sales expertise
- Performance improvement
Timeline
Server
PF Chang's Chinese Bistro
09.2024 - Current
Server, Cocktailer, Bartender
Kona Grill
09.2023 - 04.2024
Server
Roadhouse Cinemas
02.2023 - 12.2023
Veteran Affairs Benefits Processor
Arizona State University, Tempe Campus
08.2021 - 12.2022
Bachelor of Science - Economics
Arizona State University
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