Kaleb Bland

· Diagnosing hardware and network problems followed by physical repairs

· Troubleshooting events within internal Service Level Agreements (SLAs)Performing root cause analysis of equipment failures

· Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)

· Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment

· On-call rotation reaction to off-duty emergency calls

• Oversaw team of security officers and managed scheduling and performance evaluations.
• Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
• Supervised team of 20 security personnel during shift.
• Provided basic end-user troubleshooting and desktop support
• Used ticketing systems (ServiceNow) to manage and process support actions and requests
• Created user accounts and assigned permissions
• Generated reports to track performance and analyze trends
• Explained technical information in clear terms to promote better understanding for non-technical users
• Walked individuals through basic troubleshooting tasks
• Diagnosed and troubleshot hardware, software and network issues

• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Reported suspicious activities and persons to law enforcement.
• Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Assisted users in troubleshooting software and hardware problems, resulting in minimal disruption to daily tasks
• Provided basic end-user troubleshooting and desktop support