Kaleb Gonzalez
Gresham,OR
Summary
Results-driven Insurance Agent recognized for productivity and efficiency in task completion. Specialize in risk assessment, policy customization, and client relationship management. Excel in communication, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Health Plans in Oregon
Portland , Oregon
08.2023 - Current
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Scheduled meetings with prospective clients to discuss available products and services.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Responded to customer inquiries and problems to promote great service.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Developed appropriate quotes based on risk information.
Barista
Dutch Bros
Portland , OR
09.2023 - 10.2024
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Ground beans for espresso shots according to individual customer specifications.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Placed orders with suppliers for delivery of products required for daily operations.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Youth Basketball Coach
Clear Creek middle school
Gresham , OR
11.2022 - 02.2024
- Developed practice plans to enhance player skills and teamwork.
- Instructed players on basketball fundamentals and advanced techniques.
- Communicated effectively with parents regarding player progress and team events.
- Mentored assistant coaches in effective coaching strategies and practices.
- Evaluated player performance to provide constructive feedback for improvement.
- Ran drills and practices to help children to develop and improve sports skills.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Collaborated with other coaches in order to ensure a smooth running program.
- Instructed players on proper techniques for shooting, dribbling, passing and defense.
Barista
Starbucks
Fairview , Oregon
09.2021 - 09.2023
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Ground beans for espresso shots according to individual customer specifications.
- Created promotional displays for advertising special events or promotions at the cafe.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
Dishwasher
Saltys on the Columbia
Portland , Oregon
06.2019 - 07.2020
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
Education
High School Diploma -
Sam Barlow High School
Gresham, OR06-2022
Skills
- CRM Software
- Leads Prospecting
- Client Relations
- Client Retention
- talking and understanding prospects
- can multi task
Timeline
Barista
Dutch Bros
09.2023 - 10.2024
Insurance Agent
Health Plans in Oregon
08.2023 - Current
Youth Basketball Coach
Clear Creek middle school
11.2022 - 02.2024
Barista
Starbucks
09.2021 - 09.2023
Dishwasher
Saltys on the Columbia
06.2019 - 07.2020
High School Diploma -
Sam Barlow High School
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