Kaleb Haiar

While the position is listed as "Cashier" I actually performed in a multifaced position. I first began at 15, an age Hy-Vee doesn't usually hire at. I began as a Courtesy Clerk, bagging groceries and getting carts. I later graduated to a Cashier. As a Cashier, I performed monetary transactions, solving problems for customers and providing advice. Afterwards, I began opening every Saturday, beginning as cashiering and eventually moving to running the whole breakfast kitchen. In which I took orders, delivered food, cleaned and bussed tables, and checked customers out. In the meantime I was trained in Produce, most of Customer Service, and had partial training in Floral, Wine and Spirits, AOL, the Gas Station, Frozen, and Stocking or the back room. Through this I earned the respect of my peers and assistant managers, and was frequently looked to for advice by other cashiers. I also was trained on the new POS and was instructed to help other cashiers with their own problems in their use of it.

Traits of service:

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.