Hi, I’m
Kaleem Gibson
Jacksonville,FL
Growth demands a temporary surrender of security.
Gail Sheehy
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication.
Overview
8
years of professional experience
Work History
Flat Glass Distributors
Customer Service Coordinator
08.2017 - Current
Job overview
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Coordinated logistics for customer orders.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Pediatric Care Center
Medical Assistant
05.2021 - 09.2023
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Completed EKGs and other tests based on patient presentation in office.
Beaches Recovery
Behavior Health Technician
04.2017 - 05.2021
Job overview
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Reduced disruptive behaviors in clients by utilizing therapeutic communication and crisis intervention skills.
- Documented detailed progress notes, facilitating accurate tracking of patient progress and enabling adjustments to treatment plans as needed.
Education
Excel High SchoolMinnetonka, MN
High School Diploma
05.2007
Florida State College of JacksonvilleJacksonville, FL
from Class A CDL
Florida Career CollegeMiami, FL
from Medical Assistant
Florida State CollegeJacksonville, FL
Bachelor of Science from Social Work
08.2024 - Current
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Administrative Support
- File Organization
- Microsoft Outlook
- Filing
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Documentation and Record keeping
- Verbal Communication
- Prioritization
- Relationship building
- Confidential Document Control
- Internal Communications
- Employee scheduling
Employee scheduling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Florida State College
Bachelor of Science from Social Work
08.2024 - Current
Medical Assistant
Pediatric Care Center
05.2021 - 09.2023
Customer Service Coordinator
Flat Glass Distributors
08.2017 - Current
Behavior Health Technician
Beaches Recovery
04.2017 - 05.2021
Excel High School
High School Diploma
Florida State College of Jacksonville
from Class A CDL
Florida Career College
from Medical Assistant
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