Kaleigh Davis
Wilmington,NC
Summary
Experienced Receptionist with 4 years of hands-on experience in phone call management, appointment scheduling, and guest direction. Strong administrative skills with exceptional recordkeeping and time management abilities. Committed to delivering outstanding administrative support to staff and guests. Licensed Esthetician and Customer-oriented Wax Specialist with 1.5 years of experience. Skilled in safely and carefully working with all skin and hair types. Proficient in maintaining long-term client relationships and thriving in a waxing salon environment.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Dermatology Associates PA
04.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Insurance
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Esthetician
Radiant Waxing
06.2023 - 02.2024
- Maintained cleanliness of treatment room and equipment between appointments.
- Greeted clients upon arrival to spa and provided information about services offered.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
- Ensured compliance with state regulations related to sanitation and health standards.
- Built positive client relationships and guided clients through treatments.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Assisted in the development of customized skin care regimens for clients.
Assistant Manager
Zips Car Wash
09.2021 - 11.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Employee Schedules
Cashier / Framer
Michaels Arts and Crafts
05.2019 - 02.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Esthetician License - Skin Care
Aveda Institute Chapel Hill
Chapel Hill, NC04-2023
Skills
- Infection Control
- Client Needs Assessment
- Attention to Detail
- Computer Skills
- Effective Multitasking
- Client Relations
- Customer Service
- Data Entry
- Teamwork and Collaboration
- Service Sales
- Patient Registration
- Inventory Tracking
Timeline
Front Desk Receptionist
Dermatology Associates PA
04.2024 - Current
Esthetician
Radiant Waxing
06.2023 - 02.2024
Assistant Manager
Zips Car Wash
09.2021 - 11.2022
Cashier / Framer
Michaels Arts and Crafts
05.2019 - 02.2020
Esthetician License - Skin Care
Aveda Institute Chapel Hill
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