Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaleigh O'Dell

Columbia,MD

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Shift Leader

Walgreens
06.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Received, unloaded, unpacked and labeled merchandise to be stocked.
  • Stocked merchandise .
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Security Guard

Professional Security Consultants
06.2019 - 06.2021
  • Secured premises and personnel by patrolling property and monitoring area.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Patrolled and monitored premises in company vehicle and by foot.

Customer Service/ Cashier

BJ's Wholesale
11.2019 - 03.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.

Server

Main Event Sports Bar & Grill
02.2019 - 09.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

Customer Service/ Stocker

Party City
09.2018 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Customer Service/ Cashier

2nd Avenue Thrift Store
09.2018 - 02.2019
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.

Cashier

Five Below
04.2018 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Sales Associate

Einstein Bagels
10.2016 - 11.2017
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Hammond High School
Columbia, MD

Skills

  • Monetary Transactions
  • Negotiation and Conflict Resolution
  • Employee Coaching and Mentoring
  • Security Monitoring
  • Task Delegation
  • Guest Satisfaction
  • Staff Training
  • POS System Operations
  • Cash Sales Counts
  • Assigning Work
  • Policy and Procedure Enforcement
  • Staff Supervision
  • Training Assistance
  • Cash Handling

Timeline

Shift Leader

Walgreens
06.2021 - Current

Customer Service/ Cashier

BJ's Wholesale
11.2019 - 03.2020

Security Guard

Professional Security Consultants
06.2019 - 06.2021

Server

Main Event Sports Bar & Grill
02.2019 - 09.2019

Customer Service/ Stocker

Party City
09.2018 - 06.2019

Customer Service/ Cashier

2nd Avenue Thrift Store
09.2018 - 02.2019

Cashier

Five Below
04.2018 - 06.2018

Sales Associate

Einstein Bagels
10.2016 - 11.2017

Hammond High School

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Kaleigh O'Dell