Kaleigh Pelchar
West Springfield
Summary
Compassionate and proactive professional known for exceptional empathy and patience. Experienced in resolving customer inquiries and building rapport to foster positive relationships while maintaining high standards of service.
Overview
7
7
years of professional experience
Work History
Phone Operator
Pioneer Spine and Sports
West Springfield, MA
04.2025 - 06.2026
- Managed inbound calls to schedule patient appointments and coordinate follow-up procedures.
- Provided accurate information regarding services, insurance policies, and procedures to patients.
- Assisted in maintaining patient records and ensuring data accuracy within scheduling software.
- Collaborated with medical staff to streamline communication between departments for efficient operations.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
Receptionist
Baystate Health
Springfield, MA
11.2023 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist
Longwood Eye and Lasik
West Springfield, MA
05.2023 - 10.2023
- Managed patient check-ins and appointment scheduling to enhance office efficiency.
- Coordinated with medical staff to ensure seamless communication regarding patient needs.
- Maintained accurate patient records using electronic health record systems for improved data management.
- Implemented office protocols that streamlined front desk operations and reduced wait times.
- Organized patient files and documentation to support the clinical team's workflow efficiently.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Associate
Bath & Body Works
Holyoke, MA
11.2022 - 05.2023
- Restocked merchandise regularly, ensuring availability of popular items for customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
TJX Companies
Holyoke, MA
09.2021 - 08.2022
- Addressed customer inquiries and resolved issues, fostering positive relationships and loyalty.
- Trained new associates on customer service standards and operational procedures for consistency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Front End Associate
Walmart
Westfield, MA
12.2020 - 06.2021
- Assisted customers with product inquiries and checkout processes.
- Resolved customer complaints promptly to enhance satisfaction.
- Supported onboarding of new associates through training assistance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Associate
Dunkin
West Springfield, MA
09.2020 - 12.2020
- Assisted in daily operations by preparing and serving food and beverages efficiently.
- Maintained cleanliness and organization of workstations to ensure a safe environment for customers and staff.
- Engaged with customers, handling inquiries and resolving issues to enhance overall satisfaction.
- Monitored inventory levels, assisting in stock management to prevent shortages during peak hours.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Sales Associate
JCPenney
Holyoke, MA
11.2019 - 03.2020
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring optimal product placement and visibility.
- Processed transactions accurately using point-of-sale systems, reducing checkout times.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
West Springfield High School
West Springfield, MASkills
- Data entry
- Telephone etiquette
- Empathy and patience
- Appointment scheduling
- Social perceptiveness
- Office administration
- Building rapport
- Typing speed
- Up-selling techniques
- Retail services
- Retail supply systems
- Strong work ethic
Timeline
Phone Operator
Pioneer Spine and Sports
04.2025 - 06.2026
Receptionist
Baystate Health
11.2023 - 10.2024
Receptionist
Longwood Eye and Lasik
05.2023 - 10.2023
Sales Associate
Bath & Body Works
11.2022 - 05.2023
Sales Associate
TJX Companies
09.2021 - 08.2022
Front End Associate
Walmart
12.2020 - 06.2021
Associate
Dunkin
09.2020 - 12.2020
Sales Associate
JCPenney
11.2019 - 03.2020
High School Diploma -
West Springfield High School