KALEIGH SMITH
Canyon Lake,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Medicaid Billing Associate
Comal Independent School District
08.2017 - 02.2021
- Audit Procedures
- Billing Data Verification
- Billing and Invoicing
- Command of language and grammar
- Customer service support
- Data Verification
- Data Entry Skills
- Used data entry skills to accurately document and input statements.
- Administrative Support
- Investigated and resolved issues to maintain billing accuracy.
- Leveraged integrated billing software to submit accurate claims
- Ensured accurate financial reports for auditing purposes
- Worked with multiple departments to check proper billing information
- Worked effectively with medical payers such as Medicaid
Business Account Specialist
Wells Fargo
10.2015 - 08.2017
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Completed routine and complex account updates to resolve problems.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Adhered to standards of quality and service as well as all compliance requirements.
- Observed financial transaction laws and regulations for full accounts compliance.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
Bank Teller
Wells Fargo
07.2013 - 10.2015
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
High School Diploma -
Smithson Valley High School
Spring Branch, TXSkills
- Detail-oriented
- Teamwork and Collaboration
- Deadline Oriented
- Organizational Skills
- Word Processing
- Time Management
- Problem Solving
- Customer Service
- Research and Due Diligence
- Customer Engagement
- Data Entry Proficiency
- Analytical Thinking
- Dispute Resolution
Accomplishments
- Maintained friendly and professional customer interactions
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Answered telephone inquiries on checking and savings accounts, loans,and lines of credit
- Monitored and reported suspicious activity in line with bank security policies
Timeline
Medicaid Billing Associate
Comal Independent School District
08.2017 - 02.2021
Business Account Specialist
Wells Fargo
10.2015 - 08.2017
Bank Teller
Wells Fargo
07.2013 - 10.2015
High School Diploma -
Smithson Valley High School