Summary
Overview
Work History
Education
Skills
Timeline
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Kalena Kardell

Santa Barbara,CA

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles responsibilities including problem-solving, warmly greeting customers, directions, and excellent customer service. Highly organized and committed to creating welcoming atmosphere.

Overview

3
3
years of professional experience

Work History

Hostess

Tutu's Food and Drink
07.2022 - 08.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took phone calls and gave customers helpful information with accurate wait times, and customer service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Fall Clinic Swim Coach

Larkey Sharks Swim Team
07.2023 - 09.2023
  • Collaborated with other coaches to develop effective team training strategies and practice schedules.
  • Prepared athletes for special competitions and tournaments.
  • Challenged athletes by consistently using positive reinforcement and gentle criticism.
  • Improved overall team performance by emphasizing mental preparedness techniques such as goal setting, visualization, and relaxation strategies.

Little Fins Swim Coach

Larkey Sharks Swim Club
05.2021 - 08.2021
  • Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
  • Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
  • Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.
  • Coached youth aged 3 to 6 for skills in the water that they can use throughout their life.

Education

Bachelor of Arts - Business Administration

Santa Barbara City College
Santa Barbara, CA
05.2026

High School Diploma -

College Park High School
Pleasant Hill, CA
05.2024

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Physical and endurance training
  • Motivational leadership style
  • Individual technique
  • Skills assessments

Timeline

Fall Clinic Swim Coach

Larkey Sharks Swim Team
07.2023 - 09.2023

Hostess

Tutu's Food and Drink
07.2022 - 08.2024

Little Fins Swim Coach

Larkey Sharks Swim Club
05.2021 - 08.2021

Bachelor of Arts - Business Administration

Santa Barbara City College

High School Diploma -

College Park High School

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Kalena Kardell