Kalesha Hatcher
Columbia,KY
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my customer service excellence and time management skills at Wal-Mart Supercenter to significantly improve transaction accuracy. My ability to maintain a clean, organized workspace and foster strong client relationships across various roles showcases my professionalism and dedication to efficiency.
Overview
2025
2025
years of professional experience
Work History
Cashier
Wal-Mart Supercenter
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Nail Technician
SD Nails
03.2022 - 10.2024
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Responded to customer requests and concerns about gel application and nail art designs.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Established strong client relationships through exceptional customer service and communication skills.
Heart Monitor Technician
T.j. Samson Community Hospital
02.2020 - 12.2022
- Ensured compliance with hospital policies and regulatory guidelines pertaining to cardiac monitoring services, reducing risk of violations or penalties.
- Improved communication among healthcare team members by consistently updating patient records with pertinent cardiac information.
- Contributed to a collaborative work environment by training new technicians on proper ECG interpretation techniques and department protocols.
- Supported optimal patient outcomes through vigilant monitoring of multiple patients simultaneously, identifying potential issues early.
- Enhanced patient safety by accurately interpreting cardiac rhythms and identifying abnormalities.
- Communicated with healthcare workers and physicians concerning test results.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
- Maintained a clean working environment following infection prevention protocols reducing risks associated with crosscontamination.
Bank Teller
South Central Bank
03.2010 - 10.2014
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Handled various accounting transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
Cosmetology
Pjs College of Cosmetology
GlasgowAdair County High School
Columbia, KY05.2008
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Customer service excellence
- Time management skills
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
Timeline
Nail Technician
SD Nails
03.2022 - 10.2024
Heart Monitor Technician
T.j. Samson Community Hospital
02.2020 - 12.2022
Bank Teller
South Central Bank
03.2010 - 10.2014
Cashier
Wal-Mart Supercenter
Cosmetology
Pjs College of Cosmetology
Adair County High School
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