Kaley Palmatier
Orange City,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Staff
Publix Super Markets Inc
Deltona, FL
12.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Education
No Degree - Cosmetology
Daytona State College
Daytona Beach, FLHigh School Diploma -
University High School
Orange City, FL05.2016
Skills
- Order and Refund Processing
- Front-End Supervision
- Customer Data Confidentiality
- Management Team-Building
- Performance Monitoring and Evaluation
- Department Oversight
- Check Cashing
- Change Orders
- Customer Transactions
- Cash Drawer Reconciliation
- Cash Register Operation
- Resolving Discrepancies
Timeline
Customer Service Staff
Publix Super Markets Inc
12.2016 - Current
No Degree - Cosmetology
Daytona State College
High School Diploma -
University High School
Similar Profiles
Halle SummersHalle Summers
Front Service Clerk at Publix Super Markets IncFront Service Clerk at Publix Super Markets Inc
Niah SchrockNiah Schrock
Customer Service Representative at Publix Super Markets IncCustomer Service Representative at Publix Super Markets Inc
Nedhi IslamNedhi Islam
Cashier at Publix Super Markets IncCashier at Publix Super Markets Inc
Camilo A. RiveraCamilo A. Rivera
Deli Clerk at Publix Super Markets, IncDeli Clerk at Publix Super Markets, Inc
LORRAINE DAVISLORRAINE DAVIS
Cook/Server Manager at Ansley Parke of Orange CityCook/Server Manager at Ansley Parke of Orange City