Kali Farrell
Conroe,Texas
Overview
9
9
years of professional experience
Work History
Cake Decorator
Coldstone Creamery
Conroe, TX
08.2025 - Current
- Decorated cakes using various techniques to create visually appealing designs.
- Collaborated with team members to fulfill customer orders efficiently and accurately.
- Assisted in managing inventory by tracking supplies and notifying management of shortages.
- Developed new cake designs based on seasonal trends and customer preferences.
- Trained new employees on cake decorating techniques and operational procedures.
- Provided exceptional customer service by customizing orders according to specific requests.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Packaged and priced each product according to company pricing procedures.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products..
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Precisely arranged display cases throughout workday to highlight finished products.
- Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
- Contributed to positive working environment by offering support and guidance to new team members.
General Manager of Food Service
Coldstone Creamery
Conroe, TX
08.2025 - Current
- Managed daily operations to ensure efficient food service delivery and customer satisfaction.
- Trained and developed staff on best practices for food preparation and safety protocols.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Monitored quality control measures to maintain high standards of product consistency.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than Number team members.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
Main Grill Cook
Chipotle Grill
Fremont, CA
06.2018 - 03.2019
- Prepared and cooked high-quality food items in accordance with Chipotle's standards.
- Maintained cleanliness and organization of grill station to ensure compliance with health regulations.
- Collaborated with team members to streamline food preparation processes for increased efficiency.
- Monitored inventory levels and assisted in ordering supplies to minimize waste and optimize stock.
- Implemented best practices for food safety, resulting in improved sanitation scores during inspections.
- Implemented proper food safety procedures, ensuring a clean and sanitary work environment at all times.
- Carefully identified and notified patrons of any potential food allergens.
- Successfully met high-volume demands during peak hours without sacrificing food quality or presentation standards.
- Communicated staffing, customer needs and kitchen inventory to company management.
- Earned praise from management for strong work ethic, consistently arriving early and staying late to ensure all tasks were completed efficiently.
- Enhanced customer satisfaction by delivering high-quality, flavorful meals in a timely manner.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area, resulting in faster service times for guests.
- Reduced workplace accidents by implementing strict adherence to safety protocols and guidelines.
- Utilized kitchen equipment to meet temperature requirements and proper display.
Server
Elephant Bar
Hayward, CA
03.2018 - 11.2018
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted in training new staff on menu knowledge and service protocols.
- Managed multiple tables efficiently during peak hours to optimize service flow.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Handled cash transactions and maintained accurate financial records for daily sales.
- Maintained cleanliness and organization of dining areas, enhancing overall ambiance.
- Developed rapport with regular customers, fostering loyalty and enhancing brand reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cake Decorator
Safeway
Fremont, CA
01.2017 - 09.2017
- Decorated cakes using various techniques to create visually appealing designs.
- Maintained cleanliness and organization of workstations to adhere to health standards.
- Assisted in managing inventory by tracking supplies and notifying management of shortages.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
Education
Green Technology
John F Kennedy High School
Fremont, CA06.2011
Timeline
Cake Decorator
Coldstone Creamery
08.2025 - Current
General Manager of Food Service
Coldstone Creamery
08.2025 - Current
Main Grill Cook
Chipotle Grill
06.2018 - 03.2019
Server
Elephant Bar
03.2018 - 11.2018
Cake Decorator
Safeway
01.2017 - 09.2017
Green Technology
John F Kennedy High School