Kali Jackson
Ralph,AL
Summary
Results-driven Operations Manager with 2+ years of progressive leadership experience, specializing in driving operational excellence, optimizing processes, and leading high-performing teams in a fast-paced retail environment. Skilled in inventory management, staffing, and compliance, with a proven ability to quickly adapt, learn, and excel in new responsibilities. Recognized for developing strong teams, improving store efficiency, and delivering exceptional customer experiences. Committed to achieving business goals while fostering a culture of accountability, collaboration, and continuous growth.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
Work History
Operations Manager
HomeGoods
Tuscaloosa, Alabama
09.2022 - Current
- Oversaw daily operations to ensure efficient store functionality.
- Managed inventory levels and organized stock replenishment processes.
- Trained and supported team members in operational procedures and customer service.
- Implemented process improvements to enhance workflow and reduce delays.
- Coordinated scheduling to maintain optimal staffing and service levels.
- Collaborated with vendors to streamline supply chain logistics and deliveries.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Improved morale and management communication by creating employee recognition and rewards practices.
Gymnastics Coach
Tupelo gymnastics
Tupelo, Mississippi
01.2021 - 09.2022
- Developed and implemented training programs for athletes of all skill levels.
- Conducted regular assessments to monitor athlete progress and adjust training plans.
- Organized and led team practices, focusing on skill improvement and teamwork.
- Provided constructive feedback to athletes to enhance performance and confidence.
- Collaborated with parents to communicate athlete development and program goals.
- Provided feedback on form, technique, strategy and performance during practice sessions and competitions.
- Created a safe and supportive environment for athletes to practice their skills.
- Communicated with parents regarding children's behavior and progress in class.
- Prepared various warm up activities for each class based on skill level and age.
- Provided motivational support and guidance to participants to develop and sustain positive relationships.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Modified instruction depending upon age group and skill level of participants.
Intake Manager
7 Bridges
Atlanta, Georgia
08.2018 - 01.2021
- Managed intake processes to ensure efficient client onboarding and service delivery.
- Coordinated communication between clients and service teams for streamlined operations.
- Oversaw documentation and compliance efforts for accurate client information management.
- Developed protocols to enhance client satisfaction during the intake experience.
- Facilitated regular team meetings to discuss challenges and share intake strategies.
- Developed relationships with local organizations to identify potential referral sources.
- Monitored progress of intakes and provided feedback to staff members.
- Responded promptly to inquiries from prospective clients regarding program eligibility criteria.
- Organized outreach activities to increase awareness of available programs.
- Provided guidance on complex cases and assisted with problem solving.
- Created training materials for staff related to intake procedures.
- Facilitated team meetings focused on improving the overall effectiveness of the program's intake process.
- Assisted in developing policies and procedures for the intake process.
- Provided technical assistance on utilization of electronic systems related to the intake process.
- Ensured compliance with applicable laws and regulations governing intake processes.
- Communicated with patients with compassion while keeping medical information private.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
Penn Foster Career School
Scranton, PASkills
- Inventory management
- Operational efficiency
- Staff recruitment
- Process improvement
- Customer relationship management
- Employee training
- Problem solving
- Conflict resolution
- Leadership development
- Workforce management
Timeline
Operations Manager
HomeGoods
09.2022 - Current
Gymnastics Coach
Tupelo gymnastics
01.2021 - 09.2022
Intake Manager
7 Bridges
08.2018 - 01.2021
Penn Foster Career School