Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kali Johnson-McDermott

Manchester

Summary

Proficient server experienced in training new staff and fostering effective communication among team members. Known for anticipating guest needs and providing attentive service in fast-paced settings, contributing to overall customer satisfaction.

Overview

7
7
years of professional experience

Work History

Server

Derryfield Country Club Restaurant
Manchester
05.2024 - Current
  • Train new servers on restaurant protocols and customer service standards.
  • Fill condiments and napkin containers during slack periods.
  • Provide attentive service to guests in a fast-paced dining environment.
  • Provided excellent customer service to ensure satisfaction.
  • Perform opening and closing duties such as setting up the dining area, restocking supplies.
  • Provide exceptional service to high volume of daily customers.
  • Communicate with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Check identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

VIP Bottle Server

Soho
Manchester
01.2025 - 06.2025
  • Provided excellent customer service by anticipating guest needs and responding promptly to requests.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Responsible for maintaining the cleanliness of work areas before leaving each shift.

VIP Bottle Server

Whiskeys20
Manchester
09.2018 - 11.2020
  • Delivered exceptional service to VIP guests in high-energy environments.
  • Managed drink orders efficiently during peak service times.
  • Assisted in maintaining cleanliness and organization of the service area.
  • Monitored guest consumption of alcohol to ensure compliance with state regulations.

Education

Associate of Science - Medical Assistant

Manchester Community College
Manchester, NH
05-2020

Skills

  • Customer service
  • Time management
  • Effective communication
  • Dining customer service
  • High volume dining
  • Strong work ethic

References

References available upon request.

Timeline

VIP Bottle Server

Soho
01.2025 - 06.2025

Server

Derryfield Country Club Restaurant
05.2024 - Current

VIP Bottle Server

Whiskeys20
09.2018 - 11.2020

Associate of Science - Medical Assistant

Manchester Community College
Kali Johnson-McDermott