Kali Klein
Girard,OH
Summary
Proven to enhance customer satisfaction and loyalty at Giant Eagle through exceptional customer service and cash handling accuracy. Skilled in problem-solving and time management, consistently ensuring operational excellence. Demonstrated reliability and empathy, boosting sales and efficiency by training new associates. Achieved a significant reduction in transaction errors, contributing to a positive shopping environment.
Overview
8
8
years of professional experience
Work History
Cashier
Giant Eagle
12.2022 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Bartender/Rec Center Attendant
The Grand Resort
03.2021 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Check members in and provide them with tennis and racquetball equipment as well as giving friendly tours to new members and hotel guest.
Sales Associate
ALDI
08.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Lead Sales Associate
Circle K
09.2019 - 08.2020
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new sales associates to ensure consistent performance across the team.
Bartender/Rec Center Attendant
The Grand Resort
01.2018 - 08.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Check members in and provide them with tennis and racquetball equipment as well as giving friendly tours to new members and hotel guest.
Cashier
Walmart
02.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Girard High School
1244 Shannon Rd, Girard, OH, 4442005.2016
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Money Handling
- Reliability and punctuality
- Product restocking
- Complex Problem-Solving
Timeline
Cashier
Giant Eagle
12.2022 - 05.2024
Bartender/Rec Center Attendant
The Grand Resort
03.2021 - 12.2022
Sales Associate
ALDI
08.2020 - 02.2021
Lead Sales Associate
Circle K
09.2019 - 08.2020
Bartender/Rec Center Attendant
The Grand Resort
01.2018 - 08.2019
Cashier
Walmart
02.2016 - 01.2018
High School Diploma -
Girard High School
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