Kali Park
Columbus,OH
Summary
Ambitious Account Supervisor that leads by example and has a strong understanding of client needs. Seeking to expand my skills in a leadership role that has room for growth.
Overview
3
3
years of professional experience
Work History
Administrative Services Supervisor
Williams Lea
10.2023 - Current
- Create monthly Customer Service Reports (CSR) to deliver to the client based on reports and metrics
- Has a strong understanding of the clients needs
- Supervise my team’s day-to-day work assignments
- Implement expansion of knowledge and skills through various team training to improve client experience and service value
- Train all new members of the team
- Ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure a high level of customer satisfaction
- Respond to customer inquiries in a timely and professional manner, keep client and manager informed of significant and potential issues, communicate proposed solutions that will avoid further or potential issues, resolve issues escalated by client to ensure a high level of customer satisfaction
- Aid in employee lifecycle, including on-boarding, training, performance plans, and off-boarding
- Ensure team complies with company and client policies, service level agreements, and expected quality of work utilizing corrective action
- Execute administrative reports, audits, activities, and processes regarding my teams production in a timely manner
- Interact with clients to maintain positive working relationship and open communication
Lead Administrative Associate
Williams Lea
08.2023 - 10.2023
- Create weekly team huddle PowerPoint presentations
- Aid in presenting new implementations to the team
- Create work instructions and standard operating procedures
- Brainstorm employee engagement plans
- Build strategies for incoming implementations
- Assist in delegating workflow to the team
- Provide secretarial, administrative support through elevated customer service skills for 1st year attorneys to partners at the firm in a timely manner
Administrative Associate
Williams Lea
08.2022 - 08.2023
- Provide secretarial, administrative support through elevated customer service skills for first year, second year, and remote attorneys/associates in a timely manner
- Aid in backup support for the Event Management System (EMS) team
- Aid in backup support for the Document Production team with basic document production requests
- Reserve conference room and visiting office reservations
- Schedule meetings and maintain attorney calendars
- Preform conflict checks and open new client matters
- Expense report submissions and invoice entry and approval
- Assist associates with entering and editing billed time
- Create FedEx shipping labels, track packages, and coordinate with office services and other shipping providers
- Basic document production, editing, and formatting
- Assist in general firm research
Post Closing Assistant
PM Title, LLC
08.2021 - 09.2022
- Assist in reviewing documents prior to and after recording
- Complete various administrative and clerical tasks in a timely manner
- Run multiple reports on all filings for progress checks
- Deliver documents to various counties for walk-through/urgent recordings
- Request and send owner and lender policies to appropriate recipients post recording.
Education
High School Diploma -
Westfall High School
Williamsport05.2016
Skills
- Goal-oriented
- Training and mentoring
- Staff management
- Employee motivation
- Relationship building and management
- Attention to detail
- Critical thinking
- Time management
Timeline
Administrative Services Supervisor
Williams Lea
10.2023 - Current
Lead Administrative Associate
Williams Lea
08.2023 - 10.2023
Administrative Associate
Williams Lea
08.2022 - 08.2023
Post Closing Assistant
PM Title, LLC
08.2021 - 09.2022
High School Diploma -
Westfall High School