Kali Thibodeaux
Arnuadville,LA
Summary
Proven leader with extensive experience at Camp Margaritaville Breaux Bridge, excelling in staff supervision and customer service. Enhanced operational efficiency and team cohesion, leading to improved customer satisfaction. Skilled in inventory management and problem-solving, adept at fostering a positive work environment and driving sales growth through superior service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Supervisor
Camp Margaritaville Breaux Bridge
08.2020 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Pool Staff Supervisor
Camp Margaritaville Breaux Bridge
08.2020 - Current
- Boosted customer satisfaction through timely resolution of complaints or concerns raised by patrons.
- Promoted a culture of teamwork among staff members through regular meetings, open communication channels, and employee recognition initiatives.
- Spearheaded efforts to maintain high levels of cleanliness across all areas of the facility, contributing to a pleasant environment for patrons.
- Facilitated effective communication between staff members and upper management to ensure smooth operations and address any concerns in a timely manner.
- Managed staff schedules, promoting efficient use of resources and maintaining optimal staffing levels.
Front Desk Receptionist
Camp Margaritaville Breaux Bridge
08.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Food Service Worker
Camp Margaritaville Breaux Bridge
08.2020 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the environment as needed.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
Pool Cleaner
Camp Margaritaville Breaux Bridge
08.2020 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
- Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Ensured timely opening and closing of the pool area, adhering to established schedules and procedures.
- Coordinated with maintenance staff to address any facility repairs or issues, prioritizing safety and functionality.
Education
Associates - Esthiology
Aveda Institute Lafayette
Lafayette, LA05.2023
Skills
- Customer Service
- Multitasking and Organization
- Problem-Solving
- Team Building and Leadership
- Appointment Scheduling
- Organization skills
- Time Management
Certification
Excel
Powerpoint
Word
Esthetician License
Timeline
Store Supervisor
Camp Margaritaville Breaux Bridge
08.2020 - Current
Pool Staff Supervisor
Camp Margaritaville Breaux Bridge
08.2020 - Current
Front Desk Receptionist
Camp Margaritaville Breaux Bridge
08.2020 - Current
Food Service Worker
Camp Margaritaville Breaux Bridge
08.2020 - Current
Pool Cleaner
Camp Margaritaville Breaux Bridge
08.2020 - Current
Associates - Esthiology
Aveda Institute Lafayette
Excel
Powerpoint
Word
Esthetician License
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