Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kali Triunfol

Inverness,IL

Summary

Personable and dedicated customer service professional with extensive experience in both the real estate and fitness industry. Excellent reputation for multi-tasking, improving customer satisfaction and efficiently solving problems. Motivated and enthusiastic to contribute to company success through hard work, attention to detail, excellent organizational skills, and consistently building and maintaining genuine relationships with clients and customers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Real Estate Broker

Re/max At Home
ROLLING MEADOWS, IL
09.2020 - Current
  • Negotiated real estate contracts to navigate transactions between buyers and sellers
  • Generated over $1.6 Million in total sales volume in under 7 months
  • Worked with both property owners and prospective buyers to facilitate purchase and transfer of ownership
  • Generated lists of properties for sale, locations, descriptions and available financing options
  • Proved successful working within strict deadlines and a fast-paced atmosphere

Member Services Supervisor

Life Time Fitness Inc.
Schaumburg, IL
03.2019 - 06.2020
  • Supervising day-to-day front desk operations and providing staff with guidance and constructive criticism to increase club productivity.
  • Handling 20+ calls per hour while assisting 30+ in-club members with any membership inquires, account updates and billing questions.
  • Achieving over 30% monthly member retention, earning reputation for consistently exceeding company standard goals.
  • Reconciling cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Entering incomplete paperwork and completing crucial tasks to assist department manager.

Assistant Member Services Manager

Life Time Fitness Inc.
Schaumburg, IL
11.2017 - 03.2019
  • Trained new hires and continuously mentored associates on performance-oriented strategies and customer service techniques.
  • Preserved member retention by utilizing strong communication and negotiation skills, offering refunds or credits as last resort to maintain member satisfaction.
  • Handled day-to-day shipping and receiving, overseeing more than 15+ packages per day.
  • Completed administrative tasks such as filing, entering department paperwork, and monitored office supplies, placing orders whenever stock appeared low.
  • Used scheduling matrix to calculate hourly member usage in club to produce monthly department scheduling budget.
  • Prepared monthly employee work schedules for 15+ team members, ensuring all shifts received adequate coverage.
  • Worked closely with corporate marketing team to confirm all signage and displays were accurate in club at all times.

Member Services Associate

Life Time Fitness Inc.
Schaumburg, IL
03.2015 - 11.2017
  • Delivered exceptional customer service to every member by creating a welcoming and positive experience while managing check-in process.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Securely documented important account information and processed payment transactions using POS system.

Education

William Rainey Harper College
Palatine, IL

High School Diploma -

Elk Grove High School
Elk Grove Village, IL
05.2015

Real Estate

Skills

  • Customer Service and Support
  • Database Management
  • Organizational Skills
  • Complaint Resolution
  • Sales and Marketing
  • Business Administration
  • Shipping and Receiving
  • Staff Management and Training
  • Instagram, Youtube, Twitter, and Facebook
  • MS Outlook, Word, and Excel

Certification

Adult and Pediatric First Aid/CPR/AED

  • [Area of expertise] License - [Timeframe]
  • State of Illinois Department of Financial and Professional Regulation - Licensed Real Estate Broker

Timeline

Real Estate Broker

Re/max At Home
09.2020 - Current

Member Services Supervisor

Life Time Fitness Inc.
03.2019 - 06.2020

Assistant Member Services Manager

Life Time Fitness Inc.
11.2017 - 03.2019

Member Services Associate

Life Time Fitness Inc.
03.2015 - 11.2017

William Rainey Harper College

High School Diploma -

Elk Grove High School

Real Estate

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Kali Triunfol