Tahtiana Gilliard
Client Relations
Charlotte,NC
Summary
Dynamic restaurant and retail leader with over seven years of progressive management experience, specializing in daily operations, team development, and exceptional customer service. Demonstrated expertise in enhancing operational efficiency, managing inventory effectively, and ensuring compliance with safety standards in high-volume environments. Recognized for strong leadership qualities and a proven track record of motivating teams to exceed performance goals while delivering outstanding customer experiences. Committed to fostering a positive work culture that drives success and encourages professional growth.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Kitchen Manager
Chipotle
Charlotte , NC
03.2024 - Current
- Managed kitchen operations ensuring high standards of food safety and sanitation.
- Trained and mentored team members to enhance efficiency and performance.
- Implemented inventory management procedures to reduce waste and optimize supplies.
- Developed staff schedules to maintain optimal labor levels during peak hours.
- Streamlined kitchen workflows to improve service speed and overall customer satisfaction.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Shift Manager
McDonald's
Columbia , SC
06.2017 - 02.2024
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on effective service techniques and operational procedures.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Coordinated staff schedules to optimize coverage during peak hours and maintain efficiency.
- Monitored inventory levels, managing stock replenishment to minimize shortages and waste.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
Sales Associate
Belk Inc.
Columbia, SC
10.2019 - 03.2020
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Summer Camp Counselor & Afterschool Assistant
Harlem School of the Arts
New York, New York
07.2014 - 06.2016
- Supervised daily camp activities, ensuring safety and engagement for all participants.
- Developed and implemented creative arts programming to enhance campers' artistic skills.
- Fostered a positive environment by promoting teamwork and conflict resolution among campers.
- Trained and mentored junior counselors, improving team performance and camper experiences.
- Led initiatives to improve camp operations, enhancing overall efficiency and participant satisfaction.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Maintained accurate records of camper attendance, medical information, and incident reports as required by regulatory standards.
Education
High School Diploma -
Urban Assembly School of Business For Young Women
New York, NY 06.2012 - 06.2021
Skills
Relationship building
Punctual and reliable
Staff motivation
Training and mentoring
Delegating work
Team development
Staff supervision
Problem-solving
Attention to detail
Customer service focus
Decision-making
Cash handling
Additional Information
- Honors and Awards: , (2014) Urban Assembly School of Business for Young Women certificate for Honors in all classes (2014) HSA Counselor of the summer Award (2013)CDF Freedom School “Star Scholar” award for outstanding Leadership, Excellence, Diligence, and Superlative team work
Accomplishments
(2014) Urban Assembly School of Business for Young Women certificate for Honors in all classes
(2014) HSA Counselor of the summer Award
(2013)CDF Freedom School “Star Scholar” award for outstanding Leadership, Excellence, Diligence, and Superlative team work
(2013) CDF Freedom School “Certificate of Recognition” of Leadership development and Personal growth
(2012) Urban Assembly School of Business for Young Women “Certificate of Achievement” for exceptional effort and commitment to achieving Perfect Attendance
(2012) Urban Assembly School of Business for Young Women “Certificate of Excellence” for subject Earth Science receiving 86% or higher grade point average
(2012) Urban Assembly School of Business for Young Women “Recognition Certificate” for displaying the core value of Teamwork
(2013) Credit Suisse Exploring program for career education “Certificate of Participation” for outstanding Participation in the Exploring Program
Timeline
Kitchen Manager
Chipotle
03.2024 - Current
Sales Associate
Belk Inc.
10.2019 - 03.2020
Shift Manager
McDonald's
06.2017 - 02.2024
Summer Camp Counselor & Afterschool Assistant
Harlem School of the Arts
07.2014 - 06.2016
High School Diploma -
Urban Assembly School of Business For Young Women
06.2012 - 06.2021
Volunteer & Community Leadership
Children’s Defense Fund (CDF) Freedom School New York, NY Summer 2013 Scholar/Student
Mount Sinai School of Medicine MedStart Enrichment Program New York, NY Summer 2010 Scholar/Student