Kalin Kresel
Grand Forks,ND
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Manager
Lithia Ford Lincoln of Grand Forks
Grand Forks, ND
05.2016 - 09.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
General Manager
Little Caesars Pizza
Grand Forks, ND
03.2015 - 05.2016
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Assistant General Manager
El Roco Lounge
Grand For, ND
09.2013 - 03.2015
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised a team of 12 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
- Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
General Manager
Sledster's Bar and Grill
Grand Forks, ND
10.2008 - 09.2013
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
Automotive Sales Professional
Zaharia's Ashland Ford Chrysler
Ashland, WI
11.2006 - 10.2008
- Greeted customers and identified their needs by listening to their inquiries.
- Assisted customers in selecting a vehicle that met their budget and needs.
- Provided information on features, benefits, warranties, and financing options.
- Demonstrated the operation of vehicles to potential buyers.
- Negotiated prices with customers and finalized sales contracts.
- Maintained customer relationships through follow-up calls and emails.
- Contacted previous customers regarding new automotive products or services available.
Education
Associate of Applied Science - Sales, Marketing, And Management
Northland Community And Technical College
East Grand Forks, MNSkills
- Cost Reduction Strategies
- Project Planning
- Schedule Management
- Employee Training and Development
- Service Quality Management
- Customer Service Management
- Analytical Thinking
- Goal-Oriented
Accomplishments
- Level 3 Achiever 2018 Ford Employee Excellence Program
Certification
- Service Advisor Master Certified Ford Motor Company
- Service Manager Master Certified Ford Motor Company
- Quick Lane Advisor Master Certified Ford Motor Company
- Quick Lane Manager Master Certified Ford Motor Company
Timeline
Service Manager
Lithia Ford Lincoln of Grand Forks
05.2016 - 09.2023
General Manager
Little Caesars Pizza
03.2015 - 05.2016
Assistant General Manager
El Roco Lounge
09.2013 - 03.2015
General Manager
Sledster's Bar and Grill
10.2008 - 09.2013
Automotive Sales Professional
Zaharia's Ashland Ford Chrysler
11.2006 - 10.2008
Associate of Applied Science - Sales, Marketing, And Management
Northland Community And Technical College
- Service Advisor Master Certified Ford Motor Company
- Service Manager Master Certified Ford Motor Company
- Quick Lane Advisor Master Certified Ford Motor Company
- Quick Lane Manager Master Certified Ford Motor Company
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