Kalin Lee
Antioch,CA
Summary
Proven track record in enhancing customer satisfaction and multitasking, as demonstrated at Red Lobster. Excelled in high-pressure environments, seamlessly integrating customer service and operational efficiency. Skilled in greeting guests and active learning, I contributed to team success and trained new staff, significantly improving guest experiences and store performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Red Lobster
Pittsburg, CA
02.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Sales Associate
Bath & Body Works
Brentwood, CA
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Liberal Arts And General Studies
Los Medanos College
Pittsburg, CAHigh School Diploma -
Dozier-Libbey Medical High School
Antioch, CA08.2020
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
Certification
Certified California Food Handler 9/7/24- 9/7/27
Volunteer
Volunteer with Contra Costa Health Services Children’s reading programs- 2017-2021
Timeline
Restaurant Hostess
Red Lobster
02.2022 - Current
Sales Associate
Bath & Body Works
09.2021 - Current
Liberal Arts And General Studies
Los Medanos College
High School Diploma -
Dozier-Libbey Medical High School