Kalista Harbour
Oak Grove,United States
Summary
Dedicated and results-oriented customer service professional with almost 10 years of experience in delivering exceptional customer support and building strong relationships with clients. Proven track record of resolving customer issues efficiently and effectively, while maintaining a positive and professional attitude. Skilled in handling high-volume customer inquiries, providing product information, and implementing customer service best practices. Strong communication, problem-solving, and conflict resolution skills, with a commitment to delivering top-notch service to ensure customer satisfaction and loyalty. Looking to leverage my expertise in customer service to contribute to a dynamic team.
Overview
7
7
years of professional experience
Work History
Department Manager
McDonald's
Oak Grove, Missouri
01.2024 - Current
- Supervised daily operations to ensure efficient service delivery.
- Trained and mentored staff on food safety and customer service standards.
- Managed inventory levels to maintain supply chain efficiency.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Conducted regular quality checks on food preparation and presentation standards.
- Collaborated with corporate management on operational initiatives and improvements.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
Cage Cashier
Ameristar Casino
04.2021 - 05.2024
- Processed cash transactions accurately and efficiently to ensure seamless operations at the casino cage
- Balanced cash drawer at the beginning and end of shifts, maintaining high level of accuracy in accounting for funds
- Provided excellent customer service by assisting patrons with cashing out chips, vouchers, and tickets
- Collaborated with team members to resolve any discrepancies or issues related to cash transactions
- Built strong relationships with customers through exceptional communication and follow-up to drive repeat business
Sales Associate
GT Global
03.2018 - 08.2021
- Developed and maintained relationships with clients to drive sales and improve customer satisfaction
- Consistently met and exceeded monthly sales targets by actively prospecting and closing deals during door-to-door sales interactions
- Developed strong product knowledge and effectively communicated features and benefits to convince potential customers to make a purchase
- Established and maintained positive relationships with customers to drive repeat business and referrals
Education
Diploma -
Van Horn High School
Independence, MO12-2017
Skills
- Customer service
- Time management
- Microsoft Word
- Money handling
- Phone service
- Typing
- Inventory management
- Operational efficiency
- Cash handling
- Task delegation
Timeline
Department Manager
McDonald's
01.2024 - Current
Cage Cashier
Ameristar Casino
04.2021 - 05.2024
Sales Associate
GT Global
03.2018 - 08.2021
Diploma -
Van Horn High School