KALISTA PATHOUMSAT
Clackamas
Summary
Dedicated professional with over 3 years of experience in customer service, operations management, and team leadership. Proven track record in optimizing workflows, training personnel, and delivering exceptional customer experiences. Adept at problem-solving and adapting quickly to dynamic environments, consistently meeting performance goals and fostering positive team dynamics.
Overview
2025
2025
years of professional experience
Work History
Medical Receptionist
Providence Primary Care - St. Vincent
10.2024 - Current
- Greeted and interacted with patients to provide information, check-ins, and answer questions for assurance
- Handled and aided rooming patients and information look ups in EPIC
- Handled medical records for patient information and updates to families for patients in surgery
Barista
Dutch Bros Coffee
- Excel in creating personalized customer interactions, fostering loyalty and repeat business
- Demonstrate expertise in product knowledge, preparation techniques, and coffee culture
- Ensure accurate cash handling and efficient processing of diverse payment methods
- Actively contribute to team efforts in streamlining operations and reducing service times
- Provide comprehensive training to new team members, covering company standards, beverage preparation, and customer service excellence
- Utilize effective suggestive selling techniques to enhance customer satisfaction and boost sales
Customer Service & Helpline Lead
Amazon
- Led team initiatives and handled complex customer inquiries, maintaining a high volume of daily issue resolutions with an excellent first-contact resolution rate
- Developed and implemented a new training program for escalated calls, resulting in improved team performance
- Participated in the hiring process by conducting initial screenings for potential new hires
- Recognized as a top performer for multiple quarters based on customer feedback and call metrics
- Contributed to the development of a new customer service protocol, streamlining issue resolution and improving efficiency
Delivery Station Liaison
Amazon - DPD5
- Coordinated operations between delivery teams and warehouse staff to ensure timely and accurate order fulfillment
- Prioritized package handling for a large volume of daily shipments, significantly improving on-time delivery rates
- Implemented a new communication system between drivers and warehouse staff, reducing errors
- Analyzed delivery data to identify and resolve recurring issues, regularly presenting findings to management
- Managed a team of associates, providing regular performance feedback and development opportunities
- Achieved high accuracy in package sorting and routing, consistently exceeding company standards
Outbound Associate/Leadership
Amazon Warehouse
- Oversaw outbound operations and team training in a large-scale fulfillment center
- Supervised a team of associates, consistently meeting or exceeding daily shipping targets
- Conducted safety training for new hires, maintaining a strong safety record under my leadership
- Implemented a new inventory organization system, increasing picking efficiency
- Coordinated with multiple departments to optimize workflow during peak seasons
- Received recognition for developing and implementing new ergonomic practices
Education
High School Diploma -
Clackamas High School
Healthcare Science And Mathematics
Clackamas Community College
Real Estate
Portland Community College
Skills
Customer Experience Management
Operational Efficiency
Team Leadership & Training
Problem Resolution
Process Optimization
Cross-functional Communication
Cash Handling & Transactions
Quality Assurance
Timeline
Medical Receptionist
Providence Primary Care - St. Vincent
10.2024 - Current
Barista
Dutch Bros Coffee
Customer Service & Helpline Lead
Amazon
Delivery Station Liaison
Amazon - DPD5
Outbound Associate/Leadership
Amazon Warehouse
High School Diploma -
Clackamas High School
Healthcare Science And Mathematics
Clackamas Community College
Real Estate
Portland Community College
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