Kalista York
Crowley,TX
Summary
Dynamic and dedicated professional with extensive experience in customer service at Shell Gas Station. Proven ability to enhance customer satisfaction through effective issue resolution and teamwork. Skilled in cash handling and payment processing, consistently maintaining accuracy and professionalism. Recognized for fostering strong customer relationships and optimizing service efficiency during peak hours.
Overview
6
6
years of professional experience
Work History
Cashier
Shell Gas Station
Alamogordo, NM
03.2025 - 09.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Maintained cleanliness and organization of the cashier area and store front.
- Handled cash, credit, and debit transactions with accuracy and attention to detail.
- Collaborated with team members to optimize service speed during peak hours.
- Resolved customer complaints professionally, enhancing overall satisfaction rates.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Server
IHOP
Fort Wayne, IN
04.2024 - 07.2024
- Delivered prompt and courteous service to enhance guest satisfaction.
- Managed cash register operations, ensuring accurate transactions and effective payment processing.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained new servers on menu offerings and service protocols to maintain high standards.
- Oversaw daily operations during shifts, maintaining smooth workflow and team communication.
- Implemented improvements in table turnover rates through efficient service techniques and teamwork.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender
Happy Cajun
Jasper, TX
07.2019 - 02.2023
- Crafted signature cocktails and beverages, enhancing customer satisfaction through creativity and skill.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste through efficient ordering
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
- Developed strong customer relationships through attentive service, resulting in repeat business and positive reviews.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Education
GED -
Alamogordo High School
Alamogordo, NMSkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Order taking
Professionalism and courtesy
Cash register systems
Payment processing
Issue resolution
Timeline
Cashier
Shell Gas Station
03.2025 - 09.2025
Server
IHOP
04.2024 - 07.2024
Bartender
Happy Cajun
07.2019 - 02.2023
GED -
Alamogordo High School