Kaliyah Exum-Santos
Norwich,CT
Summary
Dynamic and adaptable professional with a proven track record of success in both educational and hospitality settings. Expert in interpersonal communication and problem-solving, ensuring seamless team operations and student success. Skilled in motivational leadership, adept at fostering growth and success in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Sugar Factory at Foxwoods
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep the dining room and work areas clean.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
ABA Tutor
Groton Public Schools
09.2023 - 06.2024
- Demonstrated adaptability by modifying instructional approaches based on individual student learning styles, preferences, and abilities.
- Enhanced student progress by implementing customized ABA strategies and interventions.
- Provided ongoing assessment and data collection to monitor student progress toward IEP goals, while assisting in the development of IEPs by providing input on appropriate goals, accommodations, modifications, and supports for each student.
- Improved communication skills of non-verbal students by utilizing visual aids, sign language, and alternative communication devices.
- Reduced challenging behaviors by developing and implementing positive behavior support plans based on functional assessments.
- Increased student independence through functional life skills training and social skills instruction.
- Coordinated closely with other service providers, such as speech therapists and occupational therapists, to ensure a holistic approach to each student's needs.
- Maintained neutrality when supporting students despite difficult behavior.
- Conducted Functional Behavior Assessments (FBA) to identify the function of challenging behaviors.
- Collaborated with teachers, administrators, and parents to determine how best to support student success.
Server, Hostess, Takeout
California Pizza Kitchen at Foxwoods
03.2019 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maximized table turnover rate by managing reservations and seating arrangements.
Volunteer (Head Coach)
Norwich Youth Cheerleading
07.2016 - Current
- Head cheerleading coach of two teams, one team being between the ages of 8 and 12 and the other team between the ages of 13 and 16.
- I make up routines and teach the cheerleaders for two months then for another 6 months, we compete these routines at local and nationwide competitions.
- We have won over 20 national titles in eight years.
- Coordinated special events such as pre-season tryouts, training camps, and special workshops to support team goals.
- Mentored beginner players all while fostering a positive team environment with clear communication and motivational techniques.
Education
Bachelor of Arts - Criminology Major, Political Science Minor
Howard University
Washington, DC05-2023
High School Diploma -
Norwich Free Academy
Norwich, CT06-2020
Skills
- Strong work ethic
- Reinforcement strategies
- Social skills development
- Interpersonal communication
- Adaptability and flexibility
- Crisis management
- Problem-solving and decision-making abilities
- Exceptional customer service
- Attention to detail
- Motivational leadership style
Timeline
ABA Tutor
Groton Public Schools
09.2023 - 06.2024
Server
Sugar Factory at Foxwoods
02.2023 - Current
Server, Hostess, Takeout
California Pizza Kitchen at Foxwoods
03.2019 - 02.2023
Volunteer (Head Coach)
Norwich Youth Cheerleading
07.2016 - Current
Bachelor of Arts - Criminology Major, Political Science Minor
Howard University
High School Diploma -
Norwich Free Academy
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