Kaliyah Townsend
Gaithersburg,MD
Summary
Proven in delivering exceptional customer service and multitasking, honed at True Food Kitchen and Helping Hands. Excelled in creating welcoming environments, managing reservations, and maintaining cleanliness, showcasing strong interactive communication and sanitation skills. Achieved a seamless dining experience by prioritizing guest needs and fostering warm relationships.
Overview
3
3
years of professional experience
Work History
Hostess
True Food Kitchen
Gaithersburg, MD
08.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Wait Staff Member
Helping Hands
Washington, DC
11.2021 - 01.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Serve Hor D’ouerves
Education
Col. Zadok Magruder High School
Rockville, MD05.2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Interactive communication skills
- Greeting guests
- Table bussing
- Guest seating
Accomplishments
- Achieved employee of the month by accuracy and efficiently doing my job as a Hostess
Timeline
Hostess
True Food Kitchen
08.2024 - Current
Wait Staff Member
Helping Hands
11.2021 - 01.2023
Col. Zadok Magruder High School