Kalli Anglin
Whitesboro
Summary
Dynamic and detail-oriented professional with experience as a 911 Emergency Dispatcher at Angelina County Sheriffs Office. Proven ability to prioritize critical situations while maintaining a professional demeanor. Skilled in communication and mapping software, adept at quickly adapting to high-pressure environments to ensure effective emergency response and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Angelina County Sheriffs Office
Lufkin
09.2022 - Current
- Utilized mapping programs to plot locations of incidents quickly and accurately.
- Assessed callers needs and dispatched appropriate personnel to respond to emergencies.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Took caller information, read associated information and updated the responders.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS.
- Assisted departments with special requests for assistance and BOLOs.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Used radio, telephone and computer system to update first responders with new information.
- Gathered additional information from police officers at scene if necessary to complete report accurately.
- Completed day-to-day duties accurately and efficiently.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
Daycare Teacher
Just Kidz
Lufkin
05.2021 - 09.2022
- Maintained supplies inventory for the classroom including art materials and books.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Communicated with parents regularly to maintain student progress and increase overall student happiness.
- Created a positive, nurturing environment for children.
Front of House Employee
Chick-fil-A
Lufkin
06.2020 - 05.2021
- Welcomed everyone, opened door and engaged guests to learn how to best serve needs.
- Conducted menu presentations and made recommendations based on guest preferences.
- Replenished supplies and organized food preparation stations.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Maintained a clean workspace, high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted with training new front of house employees on procedures and policies.
- Processed payments using cash registers or POS systems accurately and efficiently.
Education
High School Diploma -
Diboll High School
Diboll, TX05-2022
Skills
- Communication skills
- Critical thinking
- Active listening
- Prioritization techniques
- Professional demeanor
- Conflict resolution
- Attention to detail
- CPR Certified
- Data entry
- Fast paced environments
- Quickly adapt to new circumstances
- Mapping software
Certification
- DPS- TCIC/TLETS Full Access
- CPR
- Active Shooter Response for Telecommunicators
- Dealing with Persons in Crisis
- 2019 Basic Telecommunicator course
- Mental Health
- Sexual harassment recognition
Languages
English
Full Professional
References
References available upon request.
Timeline
911 Emergency Dispatcher
Angelina County Sheriffs Office
09.2022 - Current
Daycare Teacher
Just Kidz
05.2021 - 09.2022
Front of House Employee
Chick-fil-A
06.2020 - 05.2021
High School Diploma -
Diboll High School