Summary
Overview
Work History
Education
Skills
Timeline
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Kalli Johnlouis

Breaux Bridge,LA

Summary

Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to drive business results and increase profitability. Experienced administrative professional with a successful track record in fast-paced office environments. A hardworking team player skilled in completing various clerical tasks and providing valuable staff support. Known for responsibility, punctuality, and high productivity even when working with minimal supervision.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

National Total Care
08.2024 - Current
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Manage physical records storage, ensure proper labeling, organization, and safekeeping of essential documents.
  • Assist in the smooth functioning of the office by managing high volumes of paperwork and information.
  • Deliver general administrative support such as preparing expense reports, copying, faxing, filing and preparing documents.
  • Track incoming and outgoing files and materials while maintaining accurate records for potential discrepancies.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.

Manager/Cashier

Rees St. Market
06.2020 - 08.2024
  • Reconciled cash drawers at start and end of each shift, accounting for errors and resolving discrepancies.
  • Answered questions about store policies, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Analyze staff workloads and adjust schedules accordingly.

Education

High School Diploma -

Ovey Comeaux High School
Lafayette, La
05.2021

Skills

  • Effective time management
  • Strategic decision making
  • Attention to detail
  • Problem solving
  • Data collection
  • Document organization
  • Live Chat Support
  • Order fulfillment
  • Key holder experience
  • Customer Service
  • Cash Management
  • Computer proficiency
  • Call center operations
  • Data entry proficiency
  • HIPAA compliance
  • Experienced with Microsoft Office applications
  • Team leadership
  • Administrative support

Timeline

Customer Service Representative

National Total Care
08.2024 - Current

Manager/Cashier

Rees St. Market
06.2020 - 08.2024

High School Diploma -

Ovey Comeaux High School

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Kalli Johnlouis