Kalob Espinoza
Amarillo,TX
Summary
Proven Guest Service Representative with a strong background in enhancing customer experiences at Toot'N Totum Food, adept in cash handling and management alongside exceptional customer service excellence. Skilled in fostering repeat business through relationship building and adept problem-solving. Trained staff, ensuring seamless service delivery. Achieved high accuracy in transactions, contributing significantly to operational efficiency.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Toot'N Totum Food
08.2023 - Current
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Busser
Texas Roadhouse
02.2023 - 08.2023
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Greeted customers and provided menus upon arrival to dining room.
Education
High School Diploma -
West Plains High School
Amarillo, TX05-2025
Skills
- Drawer balancing
- Product restocking
- Time management skills
- Cash handling and management
- Cash register systems
- Point-of-sale system operation
- Sales expertise
- Checkout monitoring
- Guest inquiries
- Customer service excellence
- Cleaning and sanitizing
- Dining room cleaning
- Hazardous chemical handling
- Cleaning procedures
- Effective problem solving
- Strong client relations
- Food safety practices
- Training and coaching
Languages
Spanish
Limited Working
Timeline
Guest Service Representative
Toot'N Totum Food
08.2023 - Current
Busser
Texas Roadhouse
02.2023 - 08.2023
High School Diploma -
West Plains High School
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