Angela Vetter
West Bend,WI
Summary
Skilled in providing outstanding guest services with background as Cashier. Familiarity with cash handling, transaction processing and customer service in fast-paced environments. Strong communication skills coupled with ability to resolve guest issues promptly and professionally emphasized. Notable for enhancing guest satisfaction levels in previous roles through proactive approach to service delivery.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Kwik Trip
West Bend, WI
07.2021 - Current
- Greeted customers in a friendly and professional manner.
- Provided excellent customer service by listening attentively to customer inquiries and requests.
- Followed all safety procedures as outlined by company policies and regulations.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Used suggestive selling techniques to promote add-on sales.
- Helped with purchases and signed customers up for rewards program.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Markdown Associate
Marshalls
West Bend, WI
06.2018 - 07.2021
- Generated purchase orders for products being marked down in the system.
- Created markdown reports to track progress and analyze performance.
- Ensured compliance with company policies and procedures related to markdowns.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Ensured that all products were labeled properly before stocking the shelves.
- Received and processed incoming shipments of merchandise.
- Maintained a neat, clean and orderly warehouse environment at all times.
Education
High School Diploma -
Homestead High School
Mequon, WI06-1998
Skills
- Customer Service
- Professional Appearance
- Strong Work Ethic
- Complaint Handling
- Drawer balancing
- Cash Register Operation
- Liquor regulations and compliance
- Loyalty Program Promotion
- Staff Training
- Cleaning and sanitizing
Timeline
Guest Service Representative
Kwik Trip
07.2021 - Current
Markdown Associate
Marshalls
06.2018 - 07.2021
High School Diploma -
Homestead High School