Zahir Nunez
Palatine,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Holiday Inn Express Hotel
Lincolnshire, IL
06.2022 - Current
- Updated front desk's concierge book to maintain most relevant visitor information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Processed payments for room charges, taxes, and other incidentals as required.
- Verified reservations by phone or in person.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Answered incoming calls from guests seeking reservations or general information.
- Resolved guest complaints in a professional manner.
Cashier
Los Arcos Mexican Grill & Seafood
Palatine, IL
09.2019 - 06.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
Education
High School Diploma -
Palatine High School
Palatine05-2022
Associate of Arts - English-as-a-Second-Language Education
William Rainey Harper College
Palatine, IL05-2024
Skills
- Data Entry
- Drawer Balancing
- POS Systems
- Payment Processing
- Customer Assistance
- Cash Handling
- Money Handling
- Staff Training
- Computer Skills
- Issue Resolution
Accomplishments
- Volunteered as a Co-Leader in a summer camp mentoring youth, facilitating group activities, and supporting a positive learning environment, supporting daily activities, mentorship, and group management.
- Co-founder/Vicepresident of the ASL (American Sign Language) Club where collaborated with peers to reestablish the organization while managing/planning activities for the club and promoting accessibility and inclusion.
- Mentee and Mentor of the GLIDE Program for black/Hispanic students to help them navigate the college journey. Had daily, weekly & monthly check-in with students, help with schedule planning for upcoming semesters.
Affiliations
- Student Council — Assisted with meeting coordination, communication, and event planning
- Latin Dance Club — Participated in cultural performances and collaborative rehearsals.
- Church Volunteer (Administrative Support) — Manage volunteer scheduling and calendar planning for weekly activities. Support event coordination and communication efforts.
Timeline
Guest Service Representative
Holiday Inn Express Hotel
06.2022 - Current
Cashier
Los Arcos Mexican Grill & Seafood
09.2019 - 06.2022
High School Diploma -
Palatine High School
Associate of Arts - English-as-a-Second-Language Education
William Rainey Harper College