Kalob Justice
Medina,OH
Summary
Motivated sales professional with a proven track record of leading teams to success in highly competitive environments. Expertise in high-ticket insurance sales, complemented by strong face-to-face selling skills that foster client relationships and drive revenue growth. Committed to delivering exceptional results through motivation, leadership, and industry knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Professional
Verizon
05.2024 - 06.2025
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Address customer service issues any and all customers may be having
- Show customers customizable options that are catered towards their accounts
High Ticket Health Ins. Professional
USHealth
10.2021 - 02.2024
- Navigate CRM through calls (250-500), mass texting (500-1000), and emails on a day to day basis
- Built strong relationships with clients through consistent communication and excellent customer service.
- Show clients different available options while learning about their personal situations to best match them with a product
- Sign up individuals/families to a specific coverage and guide them through their approval process
- Keep up with existing and new clients with any customer service needs they might encounter
Team Manager
Target
01.2020 - 08.2021
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Established clear performance metrics, enabling transparent evaluation of team progress.
Server/Barback
McG's Pub and Grub
12.2018 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Guest Advocate
Target
07.2019 - 01.2020
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Responded proactively and positively to rapid change.
Education
High school diploma -
Albert Einstein Academy
Westlake, OH05.2018
Skills
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
- Customer relationship building
- Business development
- Sales and marketing strategies
- Lead generation
- Performance tracking
- Sales closing
Certification
Life & Health Insurance License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Professional
Verizon
05.2024 - 06.2025
High Ticket Health Ins. Professional
USHealth
10.2021 - 02.2024
Team Manager
Target
01.2020 - 08.2021
Guest Advocate
Target
07.2019 - 01.2020
Server/Barback
McG's Pub and Grub
12.2018 - 08.2021
High school diploma -
Albert Einstein Academy
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