KALONNA WOODS
Maximus
Houston
10
years of professional experience
Dynamic Training Specialist with a proven track record at Maximus, adept at developing impactful training programs and enhancing employee skills. Skilled in e-learning platforms and verbal communication, I have successfully trained over 1,000 employees, fostering engagement and ensuring compliance with organizational standards. Committed to driving professional growth and operational efficiency.
Work History
Training Specialist
2 Years 11 Months- Conducted training sessions for new hires and current staff in both in-person and virtual formats across various departments.
- Facilitated education on departmental operations and company policies, supporting organizational compliance and efficiency.
- Assisted in the rollout of new systems and programs, promoting smooth transitions and minimizing disruptions to daily tasks.
- Managed classes with over 40 participants, promoting engagement and fostering an effective learning atmosphere.
- Trained more than 1,000 employees, demonstrating dedication to professional growth and development within the organization.
- Developed e-learning materials using Articulate 360 to enhance learning experiences and skills proficiency.
Communications Department Trainer
1 Year- Developed and delivered training programs to enhance employee skills and knowledge.
- Collaborated with management to identify training needs and improve onboarding processes.
- Facilitated workshops that promoted team engagement and knowledge retention.
- Monitored trainees' progress, providing feedback to ensure competency in core responsibilities.
Senior Communications Center Agent
5 Years 8 Months- Facilitated communication between clients and internal teams to enhance service delivery and client satisfaction.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Managed customer inquiries and resolved issues efficiently, ensuring a positive experience throughout interactions.
- Trained new agents on systems and processes, fostering a collaborative learning environment within the team.
- Informed clients of policies and procedures.
Education
High School Diploma
Skills
Learning management systems
E-learning platforms
Training program development
Training program design
Virtual training
Verbal and written communication
Leadership training
Decision-making
Attention to detail
Phone etiquette
Data entry
Task prioritization
Timeline
Training Specialist
Maximus
08.2023 - CurrentRead More
Communications Department Trainer
VES a Maximus Company
08.2022 - 08.2023Read More
Senior Communications Center Agent
VES a Maximus Company
12.2016 - 08.2022Read More
Woodrow Wilson Classical High School
High School Diploma
Read More