Results-driven guest services leader with a proven track record in team supervision and training. Skilled in budget management and problem-solving, committed to fostering a culture of safety and exceptional guest relations.
Overview
1
1
year of professional experience
Work History
Guest Services
Lagoon Fest Texas
Texas City
05.2024 - 08.2024
Oversaw daily operations of guest services department to ensure exceptional customer experience.
Trained and supervised guest services team members on hotel policies, procedures, and guest interaction standards.
Adhered to established policies related to guest services at the campsite.
Prepared annual budgets based on projected costs associated with providing exceptional guest services experiences.
Ride Operator
Kemah Boardwalk
Kemah
01.2024 - 05.2024
Operated various amusement rides ensuring safety and compliance with regulations.
Assisted guests in boarding and disembarking rides with a friendly demeanor.
Monitored ride performance and reported any mechanical issues to maintenance staff.
Provided excellent customer service, addressing guest inquiries and concerns promptly.