Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalum Yoakum

Huntsville

Summary

Results-driven guest services leader with a proven track record in team supervision and training. Skilled in budget management and problem-solving, committed to fostering a culture of safety and exceptional guest relations.

Overview

1
1
year of professional experience

Work History

Guest Services

Lagoon Fest Texas
Texas City
05.2024 - 08.2024
  • Oversaw daily operations of guest services department to ensure exceptional customer experience.
  • Trained and supervised guest services team members on hotel policies, procedures, and guest interaction standards.
  • Adhered to established policies related to guest services at the campsite.
  • Prepared annual budgets based on projected costs associated with providing exceptional guest services experiences.

Ride Operator

Kemah Boardwalk
Kemah
01.2024 - 05.2024
  • Operated various amusement rides ensuring safety and compliance with regulations.
  • Assisted guests in boarding and disembarking rides with a friendly demeanor.
  • Monitored ride performance and reported any mechanical issues to maintenance staff.
  • Provided excellent customer service, addressing guest inquiries and concerns promptly.

Education

High School Diploma -

Dickinson
Dickinson, TX
05-2024

Psychology

Sam Houston State University
Huntsville, Texas, TX

Psychology

East Texas Baptist University
Marshall, Texas, TX

Skills

  • Guest services
  • Budget management
  • Safety compliance
  • Team supervision
  • Customer service
  • Conflict resolution

Timeline

Guest Services

Lagoon Fest Texas
05.2024 - 08.2024

Ride Operator

Kemah Boardwalk
01.2024 - 05.2024

High School Diploma -

Dickinson

Psychology

Sam Houston State University

Psychology

East Texas Baptist University
Kalum Yoakum