Summary
Overview
Work History
Education
Skills
Timeline
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KALVIN MCKENZIE

Brooklyn,NY

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive guest experiences.

Overview

11
11
years of professional experience

Work History

Restaurant Server

Lobster Place
New York , NY
06.2022 - Current
  • Collaborate with other servers in serving over 1,000 unique restaurant guest
  • Train new and upcoming servers on steps of service and ways to upsell products
  • Maintained knowledge of 100 menu items ranging from sushi to lobster for allergy restrictions, origin locations, and method of cooking

Interim Assistant Station Manager

Amazon
Queens, NY
09.2020 - 06.2022
  • Track over 10,000 Amazon packages daily and ensure they are all in proper status for delivery which brought station to over 98% delivery success rate
  • Met with delivery leaders and other assistant station managers to organize strategies that took our overall station metrics from the bottom 20% to the top 10% during Amazon's peak season of 2021
  • Monitor and assist associates (6-17) on Amazon's intended standards of performance and quality to improve their rates to meet amazon 25 packages stowed per hour

Busser / Food Runner

The Standard Hotel
New York , NY
01.2014 - 10.2019
  • Ensured that each table was properly set before seating guests.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Greeted customers and answered questions about menu items.
  • Communicated effectively with kitchen staff regarding orders placed by customers.
  • Maintained a friendly attitude towards customers at all times.

Education

Cyber Security Boot Camp -

New York University
New York, NY
01.2023

Associate of Science - Computer Science

Borough of Manhattan Community College of The City University of New York
05.2016

Skills

  • Customer service
  • Adaptability
  • Clear communication
  • Multitasking and organization
  • Positive attitude
  • Guest relations
  • Quality assurance
  • Decision-making
  • Working under pressure
  • Guest service

Timeline

Restaurant Server

Lobster Place
06.2022 - Current

Interim Assistant Station Manager

Amazon
09.2020 - 06.2022

Busser / Food Runner

The Standard Hotel
01.2014 - 10.2019

Cyber Security Boot Camp -

New York University

Associate of Science - Computer Science

Borough of Manhattan Community College of The City University of New York

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