Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamacca Moore

Houston,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2027
2027
years of professional experience

Work History

Customer Service Representative

Metro Transit Authority
Houston, TX
11.2024 - Current
  • Assisted customers with inquiries by providing accurate route information.
  • Assisting callers with payment travel options.
  • Assisting with customer concerns and suggestions.
  • Resolved customer complaints by identifying issues and providing effective solutions.
  • Educated customers on product features and benefits, fostering informed purchasing decisions.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

Carelonrx
Humble, Texas
07.2018 - 10.2024
  • Taking incoming calls for assistance with medication approvals, copay inquiry and mail order delivery service.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

J.P MORGAN BANK
Houston , TX
09.2006 - 01.2009
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.

Data Entry Clerk

Auto Refinance
Houston, TX
04.2002 - 09.2006
  • Verified accuracy and completeness of data entry into the database system.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Customer Service Representative

Metro Transit Authority
Houston, TX

Education

High School Diploma -

Booker T Washington High School
Houston, TX
06-1995

Skills

  • Scheduling
  • Call Management
  • Product Knowledge
  • Account updating

Timeline

Customer Service Representative

Metro Transit Authority
11.2024 - Current

Customer Service Representative

Carelonrx
07.2018 - 10.2024

Customer Service Representative

J.P MORGAN BANK
09.2006 - 01.2009

Data Entry Clerk

Auto Refinance
04.2002 - 09.2006

High School Diploma -

Booker T Washington High School

Customer Service Representative

Metro Transit Authority
Kamacca Moore