KAMARIN HUBBARD
Dayton,OH
Summary
Conscientious professional with exceptional communication skills and experience providing comprehensive administrative support in healthcare settings. Demonstrated to deliver outstanding customer service and leverage problem solving skills to resolve patient inquiries. Skilled in fostering positive patient experiences while maintaining time-efficiency and compliance.
Overview
10
10
years of professional experience
Work History
Case Manager
Hope Haven for Girls
03.2023 - Current
- Admitted new clients by reviewing and completing all necessary documents
- Established care programs by setting schedules and routines; coordinating services being provided; and arranging resources, including transportation and escort
- Obtained necessary medical records from other service providers
- Maintained clients' records by reviewing case notes, logging events, and tracking progress.
Customer Care Specialist I
CareSource
05.2023 - 08.2023
- Resolved member inquiries, including claims processing, member benefit education, eligibility inquiries, and transportation arrangements
- Ensured adherence to all HIPAA and State requirements/regulations
- Maintained complete and accurate documentation of all telephone and written communications.
Patient Access
Dayton Children's Hospital
11.2021 - 05.2023
- Performed registration and basic insurance verification, ensuring collection of critical data elements necessary for proper patient identification and billing.
Registrar
UVA Outpatient Imaging Culpeper
03.2021 - 10.2021
- Performed registration and basic insurance verification, ensuring collection of critical data elements necessary for proper patient identification and billing
- Obtained necessary medical records from other service providers and responded to patient requests for medical records
- Explained processes and forms to patients prior to securing signatures and ensured that all documents were properly signed and witnessed as required
- Collected and processed co-payments and out-of-pocket charges using Instamed.
COVID 19 Support Team
Fauquier County
01.2021 - 03.2021
- Assisted county residents in registering for the vaccine and scheduling appointments
- Developed and maintained databases to store county vaccination records.
Customer Care Specialist
L Brands
09.2019 - 06.2020
- Utilization of computer applications to meet customer concerns
- Including but not limited to lost packages, exchanges/returns, shipping information, and billing
- Assisted customers with ordering, sizing, checking availability and navigating the website.
Patient Account Specialist
Premier Health
07.2014 - 08.2017
- Obtained prior authorization verification from insurance carriers for medical procedures and testing
- Data processing of all patient information in reference to claims and authorizations for medical procedures
- Investigated denied claims and contacted insurance companies to resolve these issues.
Education
Bachelor of Science in Psychology -
University of Dayton
08.2024
Skills
- Microsoft Office
- Epic
- Meditech
- Medical Terminology
- Medical Records
- Exceptional listener and communicator who effectively conveys information verbally and in writing
- Flexible team player with the ability to effectively prioritize and juggle multiple projects
- Self-motivated worker who maintains a productive environment
Timeline
Customer Care Specialist I
CareSource
05.2023 - 08.2023
Case Manager
Hope Haven for Girls
03.2023 - Current
Patient Access
Dayton Children's Hospital
11.2021 - 05.2023
Registrar
UVA Outpatient Imaging Culpeper
03.2021 - 10.2021
COVID 19 Support Team
Fauquier County
01.2021 - 03.2021
Customer Care Specialist
L Brands
09.2019 - 06.2020
Patient Account Specialist
Premier Health
07.2014 - 08.2017
Bachelor of Science in Psychology -
University of Dayton
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