Kamary Coleman
Jacksonville
Summary
Front Desk Coordinator with extensive experience in customer service and administrative support. Demonstrated ability to manage customer inquiries through various communication channels, ensuring accurate information delivery and timely resolution of complaints. Proven track record in maintaining organized front desk operations, including appointment scheduling and payment processing, while fostering positive relationships with clients. Skilled in identifying areas for process improvement and implementing effective solutions to enhance overall customer satisfaction.
Overview
5
5
years of professional experience
Work History
CVS Customer Service Representative
CVS Pharmacy
Jacksonville
06.2024 - 02.2025
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Desk Coordinator
Concentra Urgent Care
Jacksonville
01.2020 - 05.2024
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Responded to emails from guests regarding their stay or any special requests they may have had.
- Ensured compliance with applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured that all front desk areas were kept clean and organized at all times.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Verified reservations, answered inquiries regarding hotel services and provided general tourist information.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted and verified credentials of visitors, ascertained reason for visits and directed each to appropriate personnel or building area.
- Made appointments with professionals.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Education
High School Diploma -
Sandalwood High School
Jacksonville , FLORIDA06-2019
Skills
- Customer service
- Order tracking
- Complaint resolution
- Data entry
Timeline
CVS Customer Service Representative
CVS Pharmacy
06.2024 - 02.2025
Front Desk Coordinator
Concentra Urgent Care
01.2020 - 05.2024
High School Diploma -
Sandalwood High School