Kamaryn Long
Columbus
Summary
Detail-oriented field service dispatcher with a strong background in logistics coordination and problem resolution. Proven track record of managing multiple priorities to ensure timely service delivery, enhancing both team performance and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Field Service Dispatcher
City Of Columbus - Division Of Water
Columbus
02.2007 - Current
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Facilitated communication between customers and field personnel to address inquiries and resolve concerns.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for daily workload coverage, adapting quickly to changing demands.
- Answered phone calls and responded to customer and field personnel emails.
- Received new orders, prepared documentation, letters and notices to customers.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
Education
Bachelors of Arts - Social Science
Franklin University
Columbus, OH09-2026
Associate of Arts - Liberal Arts And Sciences
Columbus State Community College
Columbus, OH06-2014
Skills
- Logistics Coordination
- Work order management
- Scheduling software
- Business Operations
- Resource Allocation
- Operational awareness
- Schedule coordination
- Multitasking
- Microsoft Office
- Geographic Information Systems
- Administrative Support
- Customer service
- Problem solving
- Problem Assessment
- Effective Communication
- Active Listening
- Operational awareness
Accomplishments
Collaborated with team of 20 in the development of PCAD- Mobile Dispatch system.
Timeline
Field Service Dispatcher
City Of Columbus - Division Of Water
02.2007 - Current
Bachelors of Arts - Social Science
Franklin University
Associate of Arts - Liberal Arts And Sciences
Columbus State Community College